CENTRE D’AIDE
Helpful answers, practical steps.
This page helps you solve common problems. If the interface behaves differently from what is described, note what you did, what appeared, and the approximate time before contacting support.
Why is my message or the reply not appearing?
First, make sure you are signed in and your browser has finished loading the page. Refresh once, then send a short test message. If the message appears to send but nothing shows up, check that JavaScript is not blocked and that no extension is interfering with the site.
If the issue continues, note whether your token balance changes, a loading indicator remains visible, or an error notification appears. Do not share session cookies or API keys in a report. Use the contact page to provide reproduction steps.
How do tokens work?
Tokens are a unit of service usage. Cost depends on message length, conversation context, selected model, and attachments. A long request or large file may require more processing than a simple question.
The balance shown in your profile and quota panel updates after requests. When your quota is exhausted, the interface displays the renewal time. You can view available plans on the plans page.
Why might a request fail?
A request may fail because of a provider limit, a temporarily unavailable model, a network issue, an incompatible file, or a request that exceeds your current balance. AI providers have their own quotas and service statuses.
Try a shorter message, remove unnecessary attachments, or choose an available model. If your balance looks wrong after an error, refresh and check the quota panel. If the issue keeps happening, send support the request time and non-sensitive error message.
Can I attach files or images?
Use the attachment button next to the message field. Supported formats may include text and code files, PDFs, some archives, office documents, and common images. Support depends on the format and current technical limits.
Text extraction is best-effort: tables, complex layouts, and scanned documents may be only partially interpreted. Image analysis requires a compatible model. Avoid sending sensitive documents and attach only the pages needed.
How do I change my profile and settings?
Open your profile from the sidebar to view your plan and balance. The page Settings lets you change supported profile information, language, theme, and security options. Some preferences are stored locally in your browser.
If you change devices or clear browser data, local preferences may return to their defaults. Account data stored on the server is not necessarily deleted when you clear the browser cache.
How do I buy Plus or Max?
Consulte les offres sur la plans page, then open the secure checkout provided by the named provider. Check the product, amount, currency, and displayed terms before confirming. Payment processing may take place on an external site.
If your purchase is confirmed but the plan does not appear, keep the order confirmation and contact support through a private channel. Never publish complete payment details in a public space.
Who can see my messages?
Ordinary users cannot see your email address in the public interface. Conversations may be stored for history and context. Authorized administrators may access certain information needed for support, security, or investigating an issue.
The content needed to answer your request is sent to the selected AI provider. Read the Privacy Policy et la security page avant d’envoyer des informations confidentielles.
How do I report a bug?
Describe the affected page, exact steps, expected result, and observed result. Include your browser and approximate time. If an error appears, copy its text after removing identifiers or private data.
Le support est accessible depuis la contact page. For a security incident, provide only the information needed to reproduce it and do not test accounts or systems you are not authorized to use.